Clive Griffiths
Agenda Sparring Partner
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Clive Griffiths
LinkedIn Posts

Assumptions hinder your understanding of client needs.

Assumptions hinder your understanding of client needs.

Let's improve our performance.

Dos and don'ts for client discovery interviews.


Do
----
Ask curiosity-led questions
Seek clarification - often
Avoid snap judgements

Don't
--------
Rely on personas and stereotypes
Assume you already know the client's needs
Be close-minded to different perspectives

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Monetising misery. A machine for manipulating behaviour. Global architecture of surveillance. Computational governance. -//- Yesterday I watched Molly vs

Dobby is a free elf.

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Weird.

It's a little weird. I just got an email from myself. This happens every Sunday. It’s a

Systems

A working system delivers consistent outcomes. Which means there are never bad results. Now, there may be undesirable results, because