Build productive relationships.

If I were starting out building productive relationships today and wanted to establish credibility and trust, I'd do this:

Step 1: Listen empathically

— Understand clients' challenges and objectives.
— Show empathy for their situation, pressures and goals.
— Make suggestions that directly address their concerns.

Step 2: Act consistently

Most people skip this step entirely.

But this is a huge mistake — consistent action helps demonstrate reliability.

Being consistently responsive and attentive sets a foundation of trust thereby signalling dependability.

Step 3: Educate freely

This isn't easy.

But if you can do this, you will:

— Be recognised as an expert and a go-to resource in the field.
— Increase engagement and goodwill by providing value without expectations.
— Maintain visibility, keeping you on the radar and fostering long-term relationships.

Don't skip this step.

It took me years to crystallise these steps—hope this helps.